New Position: Applications Engineer

Location: Menlo Park, CA
Job Type: Permanent Full Time

Background

SureView Systems is an international security surveillance Software Company. The company  manufactures, sells, and supports Immix™ a video based automation and integration software platform for commercial alarm monitoring stations and private command centers. SureView concentrates on three principal markets which include, commercial monitoring stations, large corporate organizations that manage their own command centres, and integrators offering blended technology services to their customers. SureView partners with manufacturers, integrators, and global security organizations to distribute the Immix™ platform and deliver world-class security solutions. Since its launch in 2003, the Immix™ platform now protects thousands of customer locations across the globe and SureView’s Immix™ platform has become the de facto integration solution for video-centric monitoring stations.

The company is committed to the development of the Immix™ platform to ensure its capabilities continue to maintain market leadership within a rapidly evolving market space and meet the needs dictated by increasingly complex customer requirements.  The company’s future direction and growth will be driven through strategic alliances and successfully targeting large commercial enterprises. SureView is an International organization with offices in Tampa Florida USA and Swansea, Wales, UK.

Job Description

The Applications Engineer position is an exciting opportunity for a candidate to join a dynamic, growing software team.  The ideal candidate is someone who thrives in a challenging, fast paced collaborative environment. The primary responsibility of this position will be to provide technical product support to key customer accounts,  managing multiple projects and taking personal responsibility for their success.  The primary scope of the position is to install, commission and refine Immix systems in test or production environments. This includes but is not limited to comprehensive end user training, system testing, deployment of new software releases and supporting the Program Manager in executing the overall project plan.

Immix customers include companies from different industries and backgrounds looking to improve their physical security operation and increase overall security situational awareness.

This position is Menlo Park, CA Based and involves travel (25%) and responsibility to represent the company at the customer location.

The ideal candidate will also have a solid background in software applications and the ability to work directly with customers, They will need to understand IT networks and various server systems as well as be comfortable troubleshooting and dealing with software support issues.

  • Key Responsibilities:
    • Manage projects to ensure project goals and customer expectations are met
    • Install and commission the Immix software for global customers
    • Assist the customer with system wide rollouts and updates
    • Deliver user training sessions and assist in the development of customer driven training documentation
    • Provide front line customer support and troubleshooting for all reported issues
  • Knowledge, Skills and Abilities Required:
    • Bachelor degree (or equivalent) in Systems Engineering or IT-related fields
    • Experience deploying and supporting software applications
    • Experience configuring and troubleshooting networks
    • Experience with Windows Server, SQL Server, and VM environments
  • Knowledge, Skills and Abilities Desirable:
    • CompTIA A+ certification
    • Relevant Microsoft or Networking Certification
    • Experience working with support ticket systems
    • Experience with Physical Security products such as IP cameras, DVRs, CCTV, Video Management Systems and Access Control Systems.
    • Genetec VMS Certification a plus
    • CCure 9000 Certification a plus

If interested, please submit resume to jobs@sureviewsystems.com

New Position: Application Engineer

Location: San Jose area
Job Type: Permanent Full Time

Job Description

The Applications Engineer position is an exciting opportunity for a candidate to join a dynamic, growing software team.  The ideal candidate is someone who thrives in a challenging, fast paced collaborative environment. The primary responsibility of this position will be to provide technical product support to key customer accounts,  managing multiple projects and taking personal responsibility for their success.  The primary scope of the position is to install, commission and refine Immix systems in test or production environments. This includes but is not limited to comprehensive end user training, system testing, deployment of new software releases and supporting the Program Manager in executing the overall project plan.

Immix customers include companies from different industries and backgrounds looking to improve their physical security operation and increase overall security situational awareness.

This position is San Jose, CA based and involves travel (25%) and responsibility to represent the company at the customer location.

The ideal candidate will also have a solid background in software applications and the ability to work directly with customers, They will need to understand IT networks and various server systems as well as be comfortable troubleshooting and dealing with software support issues.

  • Key Responsibilities:
    • Manage projects to ensure project goals and customer expectations are met
    • Install and commission the Immix software for global customers
    • Assist the customer with system wide rollouts and updates
    • Deliver user training sessions and assist in the development of customer driven training documentation
    • Provide front line customer support and troubleshooting for all reported issues
  • Knowledge, Skills and Abilities Required:
    • Bachelor degree (or equivalent) in Systems Engineering or IT-related fields
    • Experience deploying and supporting software applications
    • Experience configuring and troubleshooting networks
    • Experience with Windows Server, SQL Server, and VM environments
  • Knowledge, Skills and Abilities Desirable:
    • CompTIA A+ certification
    • Relevant Microsoft or Networking Certification
    • Experience working with support ticket systems
    • Experience with Physical Security products such as IP cameras, DVRs, CCTV, Video Management Systems and Access Control Systems.
    • Genetec VMS Certification a plus
    • CCure 9000 Certification a plus

 

New Position: Sales Engineer

Location: New York City area
Job Type: Permanent Full Time

Job Description
The Sales Engineer position is an exciting opportunity for a candidate to join a dynamic, growing software team.  The ideal candidate is someone who thrives in a challenging, fast paced, and collaborative environment. The primary responsibility of this position will be to provide technical sales support to key customer accounts, managing multiple projects, and taking personal responsibility for their success.  The primary scope of the position is to manage the technical commissioning of projects from pre-sales to implementation. Reporting to the Program Manager, the Sales Engineer will be the customer’s primary contact and will be responsible for executing the customer account plan.

Immix customers involve a wide range of companies from different industries and backgrounds. They are primarily  looking to improve their physical security operation and increase overall security situational awareness.This position is located in the greater New York City area and involves considerable travel (50%), representing the company at customer locations. The ideal candidate will have a solid background in software applications, understands IT networks, and various server systems and has experience working directly with customers.

Key Responsibilities:

  1. Managing customer accounts – ensuring projects are delivered on time and budget. Ensuring customer satisfaction is high, measured by their willingness to be a reference account.
  2. Identifying growth opportunities within customer accounts and developing plans to realize this growth.
  3. Managing and interpreting customer requirements. The ability to document these requirements in a technical scope is key.
  4. Providing training and producing support material for the sales team.
  5. Providing support to the sales team through technical presentations and product demonstrations.
  6. Supporting the sales team by attending trade shows, conferences and other events.
  7. Identifying for new clients opportunities.

Knowledge, Skills and Abilities Required:

  1. Bachelor degree (or equivalent) in Systems Engineering or IT-related fields.
  2. 3 or more years of experience in a technical pre-sales support role.
  3. Experience deploying and supporting software applications.
  4. Working knowledge configuring and troubleshooting networks.
  5. Working knowledge of Windows Server, SQL Server, and VM environments.

Knowledge, Skills and Abilities Desirable:

  1. Relevant Microsoft or Networking Certification.
  2. Experience with security products such as IP cameras, DVRs, VMSs, and Access Control systems.

If interested, please submit resume to jobs@sureviewsystems.com