Latest Blog and News Posts from SureView

SureView Receives LenelS2 Factory Certification under the LenelS2 OpenAccess Alliance Program

SureView has been integrated with LenelS2 for over a decade, and we’re excited to announce that we’ve just completed a yearly certification with our OpenAccess integration for OnGuard 8.2, 8.1 and 8.0. This integration supports alarms, access control, and system…

Erika DunayerMarch 21, 2024

Feature Spotlight Featured News

NEW FEATURE: SureView Automate

In today's ever-evolving security landscape, teams are confronted with the difficult task of ensuring swift and consistent responses across diverse systems, alarms, and locations. However, many of these tasks are manual, leading to inefficiencies and potential errors. To address these…

Erika DunayerNovember 28, 2023

SureView Partners with Camect

The Camect Smart Camera Hub uses proprietary AI to filter regular video security camera footage separating useful video from useless noise. Common triggers such as bugs and animals are automatically suppressed, enabling only information deemed critical to be transmitted as…

Erika DunayerJuly 6, 2023

Feature Spotlight SureView Lab

SureView Lab: Status

SureView Status, the newest feature of SureView Response, provides security operations teams with comprehensive health insights for all of the systems and devices they rely on. Whether you’re streaming video, monitoring IoT devices, receiving business risk alerts, or monitoring anything…

Erika DunayerJune 20, 2023

Feature Spotlight Featured News

NEW FEATURE: SureView Status

Security teams often rely on a wide range of systems and devices supported by third-party integrators, deployed across various locations and networks. Monitoring the status of these siloed systems can be daunting, hindering the teams' ability to identify and respond…

Erika DunayerJune 15, 2023

SureView Partners with Convergint

We’re excited to announce that SureView has joined the powerhouse list of strategic partners aligned with Convergint. This strategic partnership allows Convergint to offer custom-designed, technologically advanced security systems that cater to the unique needs of businesses, ranging from single…

Erika DunayerJune 1, 2023

Feature Spotlight SureView Lab

Add a Call List to an Action Plan in Response

One of the most common tasks of an operator when responding to an alarm is to call key contacts from a call list. However, the list of who to call at a specific location and under what circumstances is often…

Erika DunayerFebruary 9, 2023

Integrations

New Integration: MetOcean

Revolutionize your personal safety with our new integration of cutting-edge security monitoring technology Many employees now travel globally and this, coupled with the growth of remote work, has made protecting individual employees’ security a challenging priority. That’s why SureView has…

Erika DunayerJanuary 19, 2023

Feature Spotlight SureView Lab

Data Sources in SureView Cases

What are data sources? Data sources are used by investigators and security teams to access commonly used information when completing their records. For example, a data source could be an employee directory that lists all the employees of the organization.…

Erika DunayerJanuary 11, 2023

Case Study

Case Study: RTCC – Miami Dade

Providing Better Intelligence to Law Enforcement The Miami Dade Real-Time Crime Center (RTCC) is responsible for the coordination and distribution of real-time information to police officers and investigators ensuring the protection of the seventh-most populous county in the United States.…

Erika DunayerJanuary 9, 2023

Case Study

Case Study: Critical Infrastructure – Electric Utility

The Challenge The organization is a major electric utility, delivering electricity to over 5-million customers. In 2010, their security team monitored alarms from 13 locations. Fast forward to today and this same team is responsible for monitoring 665 sites! In…

Erika DunayerDecember 15, 2022

Feature Spotlight

Using a Link to Compose an Email

One of the most flexible Action Plan steps is known as the ‘URL (or website address) type’. This function allows an administrator to set an action step that requires the user to visit a website. This can be helpful in…

Erika DunayerDecember 13, 2022

Case Study

Case Study: Ikanos

The Challenge As the security contractor for major, multi-day music festivals, Ikanos needed to stand up fully functional command centers, without the complexity and cost of embarking on a major IT project. They required a “plug-and-play” system that would allow them to focus their security…

Erika DunayerNovember 29, 2022

Case Study

Case Study: Critical Infrastructure

Critical Infrastructure organization dramatically increases number of alarms they monitor without increasing the size of their operations team. The Challenge The customer provides and manages critical infrastructure for the water industry. In order to scale for growth and comply with…

Erika DunayerNovember 22, 2022

Whitepapers

Response Time: Part 8 – Audit Operator Actions

As you begin to break down operational and system bottlenecks, it’s important to be able to constantly adapt to change. An audit trail makes this possible. Keeping detailed audits of operator actions helps managers identify opportunities to improve response. Action…

Erika DunayerNovember 16, 2022

Integrations

New Integration: The SMSWorks

We are excited to announce our newest integration partner, The SMS Works, a service that allows you to automatically turn incoming SMS/text messages into SureView alarms. When combined with GPS data, this can be used not only to notify your…

Erika DunayerNovember 11, 2022

Whitepapers

Response Time: Part 7- Make Information Accessible

It is critical to identify the key information operators need to respond to an event. It’s rare that security teams have easy and immediate access to this sort of information without having to jump across various systems that were not…

Erika DunayerNovember 8, 2022

Whitepapers

Response Time: Part 6 – Simple Action Plans

Organizations typically have detailed Standard Operating Procedures (SOPs) to dictate how their team should respond to a given event. Too often, these SOPs are complex and/or inaccessible. Chances are, your security response SOPs are in a thick binder collecting dust…

Erika DunayerNovember 3, 2022

Case Study

Case Study: AAA

The Challenge AAA recognized the need to stand up a new security command center to monitor and protect their more than 1,000 branch locations throughout North America. The goal of the command center was to consolidate their operations and handle…

Erika DunayerNovember 1, 2022

Whitepapers

Response Time: Part 5 – Prioritize and Automate

So far, you have metrics to understand the traffic in your environment and a plan to reduce false alarms. It’s also important to identify the events that operators are responding to, and if their responses are appropriate and necessary. SureView…

Erika DunayerOctober 26, 2022

SureView Blog

Learn more about Integrating Technology into your Security Command Center, PSIM software, and the SureView product suite

SureView Receives LenelS2 Factory Certification under the LenelS2 OpenAccess Alliance Program

NEW FEATURE: SureView Automate

SureView Partners with Camect

SureView Lab: Status

NEW FEATURE: SureView Status

SureView Partners with Convergint

Add a Call List to an Action Plan in Response

New Integration: MetOcean

Data Sources in SureView Cases

Case Study: RTCC – Miami Dade

Case Study: Critical Infrastructure – Electric Utility

Using a Link to Compose an Email

Case Study: Ikanos

Case Study: Critical Infrastructure

Response Time: Part 8 – Audit Operator Actions

New Integration: The SMSWorks

Response Time: Part 7- Make Information Accessible

Response Time: Part 6 – Simple Action Plans

Case Study: AAA

Response Time: Part 5 – Prioritize and Automate

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