Open Position
Tampa, FL 

SureView orange arrowJunior Application Engineer

Job Location: Tampa, FL
Salary based on experience

Here at SureView Systems we develop software to improve an organization’s ability to manage and respond to security events by creating an intuitive, easy to use response platform.

The goal of the software is to improve operator response times, by prioritizing what’s important, while automating many of the time consuming, manual and often inconsistent processes of running a command center. This in turn results in better security outcomes.

The product is not an out of the box solution and engineers in the team need to have close working relationships with the customer, development and sales teams in order to successfully deliver the solution. We manage this by embracing a DevOps mentality and maintaining customer specific teams. Account management and customer communication will be key to ensuring the successful delivery of projects and ensuring we maintain a high level of customer satisfaction.

Roles and Responsibilities

  • Developing a good understanding of the technical challenges clients face and help identify opportunities to increase the value we bring to their operations 
  • Assisting with projects to help ensure goals and customer expectations are met
  • Commissioning and implementation of the SureView application.
  • Assisting customers with system wide rollouts, updates, and new product features
  • Assist in the development of customer driven training documentation
  • Providing front line customer support and troubleshooting via support ticketing system

Required Experience and Qualifications 

  • Qualification in IT-related field or equivalent experience 
  • 1+ years commercial engineering experience desirable 
  • Clean criminal record

Skills we need…

  • Commissioning & Supporting software applications
  • Customer Account Management – Ability to manage multiple client responsibilities concurrently
  • Experience working with support ticket systems
  • Independent IT Troubleshooting skills
  • Confident, Professional & Clear in verbal and written Communication

Skills we’d love…

  • Microsoft IIS
  • VM environments
  • Powershell / Command Line / Terminal

Above & Beyond…

  • A+ certification or any relevant Microsoft or Networking Certification
  • Experience in a command center environment as either an operator, administrator or dispatcher
  • Experience with security products such as IP cameras, NVRs, CCTV,  VMSs, and Access Control systems
  • Experience deploying and supporting security software applications
  • Experience with SaaS products and/or SaaS infrastructure (AWS, Azure etc)

The Perks…

  • Part of a fast-growing team delivering new products, using the latest technologies to the market
  • Working with Fortune 500 companies to improve their security posture
  • Opportunities for Domestic and International Travel
  • Opportunities for course reimbursement & training 
  • Growth and advancement inside the organization
  • Medical, dental, and vision insurance – 50% paid by Company
  • Basic Life insurance – paid by Company
  • 401(k) retirement savings plan with company match
  • Paid time off
  • Referral bonus program

Application Process