Security professionals are faced with difficulties normalizing and processing complex data relating to operator response times, alarms, and dispatches captured in multiple systems and formats.
Systems like SureView centralize the response process in the command center and capture these key metrics as operators do their job. Using the interactive reporting module, Insights, managers and supervisors can quickly analyze performance across both operations and systems.
For Operations, Insights provides top-line metrics for both response and processing time by operator and region. When looking at systems, Insights focuses on alarm event counts, both by location and point-over-time. Managers can use these reporting metrics to set performance baselines and SLAs, allowing them to easily measure the impact on overall security outcomes.