A SINGLE INTERFACE FOR COORDINATING RESPONSE

⇒ Ops can be used for response from a single monitor

⇒ Or, run from multiple monitors for a broader view of your operation.

You can’t eliminate the tension in a crisis, responding with urgency is part and parcel of crisis management. What you can do is simplify things for operators on the front line. This is where application design plays such a fundamental role.

IT ALL STARTS WITH AN EVENT

Whether it’s reported by a guard, triggered by an activity, or a tip from an employee,  the single interface of Ops standardizes and speeds up your response to security events.

ALL THE INFORMATION THEY NEED AND NOTHING MORE

Once an operator picks up an event, all the relevant information they need is already there—event details, action plans, maps, call list, available officers and location information. No jumping back and forth looking for information in multiple systems. Operators can coordinate the response quickly and efficiently from a single-pane-of-glass.

ACTION PLANS

We designed a new approach to Standard Operating Procedures (SOPs), we call it Action Plans. These are simple lists of actions that an operator follows when responding to a specific event.

These lists of Actions are non-linear and provide a clear guide but also offer flexibility so that operators can still respond in a way that is most relevant to the specific event. Actions can be shared with other operators to assist in the response to an event.

WHERE IS JUST AS IMPORTANT AS WHAT

Using the familiar Google Mapping interface, remote operators have immediate situational awareness of the location to help coordinate  the event.

SIMPLE SHARING

With one click, operators can share their event with other operators or even with others outside the organization, for instance first responders.

SITREP KEEPS EVERYONE INFORMED

Need to send your management or key stakeholders a Situation Awareness Report (SitRep) on the status of an evolving critical event?

With the click of a button, Ops prepares a professional report with all the current information for easy sharing.

The operator doesn’t need to take their focus off the response because Ops automatically does the work of keeping key stakeholders informed.

ONE PLACE FOR ALL YOUR RECORDS

The Activity Log is the single interface for logging all the comings and goings of a security operation. No more manual systems, no more spreadsheets or using software that was never designed for a security operation. It’s simple to use, security staff can add entries to the log no matter where they are. 

It’s critical for compliance and ensure nothing ever falls through the cracks.

AND AFTERWARDS…SUREVIEW REMEMBERS WHAT YOU CAN’T

Remember, every action of the operator is recorded in the real-time, date-stamped audit trail; and it’s all available in a simple to search-and-review interface.

EASILY FIND WHAT YOU’RE LOOKING FOR

With a powerful search engine, users can search all activity and events based on categories, time, users, and location. No more spending time hunting for a specific event–simple, powerful, effective.

FINALLY—MANAGEMENT REPORTING

We call our reporting function Insights, and it provides an interactive interface to analyze the key performance-metrics of your team.

With a focus on response times, and alarm and event statistics, Insights helps identify areas of your operation that can be improved.