Simplify Security Operations
As security demands increase, SureView helps Utilities and energy providers improve real-time response and scale their operations without increasing the size of their team
Simplify Security Operations
for Critical Infrastructure
As security demands increase, SureView helps Utilities and energy providers improve real-time response and scale their operations without increasing the size of their team
Introducing SureView Response
SureView Response provides a single screen to coordinate every alarm and event that comes into your SOC (Security Operations Center)—from any system, any device, any source. Everything needed for efficient response is right there—geospatial mapping, action plans, nearby cameras, call lists, etc. Alarms are automatically grouped and prioritized so operators receive the urgent ones first. No more jumping from one system to another, every event is handled in a similar, consistent way, driving productivity and improving security outcomes.
- Standardize response across systems, processes, & teams
- Connect to the systems and devices you use today
- Improve security outcomes by decreasing response time
- Seamlessly scale your operations across teams, territories, or the globe
- UL 1981 certified software
- Support security auditing requirements for FERC and NERC compliance
Introducing SureView Response
SureView Response provides a single screen to coordinate every alarm and event that comes into your SOC (Security Operations Center)—from any system, any device, any source. Everything needed for efficient response is right there—geospatial mapping, action plans, nearby cameras, call lists, etc. Alarms are automatically grouped and prioritized so operators receive the urgent ones first. No more jumping from one system to another, every event is handled in a similar, consistent way, driving productivity and improving security outcomes.
- Integrated with Honeywell Pro-Watch for alarm management
- Standardize response across systems, processes, and teams
- Connect to the systems and devices you use today
- Improve security outcomes by decreasing response time
- Seamlessly scale your operations across teams, territories, or the globe
Response Interface – Coodinate every aspect of event response
Media Matrix – Stream nearby cameras and interact with onsite devices for complete situational awareness
Response Interface – Coodinate every aspect of event response
Media Matrix – Stream nearby cameras and interact with onsite devices for complete situational awareness
Integrated with the tools you rely on
Whether its leveraging universal protocols or native plugins from our library, SureView simplifies the integration with your security and the back-office systems of your organization
What Makes SureView Response Unique?
Single Interface for Response
A simple to use operator interface ensures that there is a consistent and rapid response to every event
Alarms From Any Source
SureView accepts alarms from any device, system, or person
Enforce Policies with Customizable Action Plans
Build simple, repeatable steps for the operator to follow when responding to events
Improved Situational Awareness
Familiar mapping tools combined with easy access to live cameras provides operators with the real-time data they need to respond quickly
Centralized Reporting and Auditing
Simplify security auditing requirements for FERC / NERC while identifying trends that impact the performance of your teams
CASE STUDY: At-a-Glance
Energy Provider dramatically increases the number of monitored locations without increasing the size of their operations team
Challenge
ChallengeThe organization is a major electric utility, delivering electricity to over 5-million customers.
In 2010, their security team monitored alarms from 13 locations. Fast forward to today and this same team is responsible for monitoring 665 sites! In the last 3-years alone they have seen a 33% growth in the sites with even more growth planned in the near future.
This critical infrastructure provider had previously deployed a PSIM platform however, after 3-4 years the software was not fully operational and did not provide the scalability required to handle their explosive growth.
Additionally, in order to comply with federal regulations set forth by FERC (Federal Energy Regulatory Commission) as well as standards called out by NERC (North American Electric Reliability Corporation), they needed to be ready to provide random auditing at a moment’s notice. Simply put, the need to quickly and efficiently provide reports/data regarding security events became critical for their operation. At about the same time, their new command center achieved a 5-Diamond certification and so they needed a PSIM solution that was UL compliant.
Industry
Critical Infrastructure – Electric Utility
Products
- SureView Enterprise
- Integrated Systems
- 2 different video platforms
- Access control platform
- Intrusion detection system
- Shooter detection system
CASE STUDY: At-a-Glance
Energy Provider dramatically increases the number of monitored locations without increasing the size of their operations team
Industry
Critical Infrastructure – Electric Utility
Products
- SureView Enterprise
- Integrated Systems
- 2 different video platforms
- Access control platform
- Intrusion detection system
- Shooter detection system
Challenge
The organization is a major electric utility, delivering electricity to over 5-million customers.
In 2010, their security team monitored alarms from 13 locations. Fast forward to today and this same team is responsible for monitoring 665 sites! In the last 3-years alone they have seen a 33% growth in the sites with even more growth planned in the near future.
This critical infrastructure provider had previously deployed a PSIM platform however, after 3-4 years the software was not fully operational and did not provide the scalability required to handle their explosive growth.
Additionally, in order to comply with federal regulations set forth by FERC (Federal Energy Regulatory Commission) as well as standards called out by NERC (North American Electric Reliability Corporation), they needed to be ready to provide random auditing at a moment’s notice. Simply put, the need to quickly and efficiently provide reports/data regarding security events became critical for their operation. At about the same time, their new command center achieved a 5-Diamond certification and so they needed a PSIM solution that was UL compliant.
Solution
Soon after the project kickoff, SureView installed their UL 1981 certified software to monitor all 665 site locations, then integrated disparate systems ranging from video access control to shooter detection—with plans to extend this to additional video and alarm systems.
Much like all large-scale operations, they needed a platform that would easily scale as their responsibilities grew. SureView delivered a single-user interface (UI) accepting signals and video from 5 different systems to create a cohesive and easy-to-use response platform. It decreased training and onboarding time, allowing for quicker start-up and easier day-to-day operational coverage.
SureView’s software also provided a simple interface for generating reports for compliance and auditing, as well as operational metrics to review operator performance and site alarm statistics/trends.
Results
- Quick Integration with 2 video-management platforms, alarm systems, an access control platform, and a shooter detection system
- Open integration interface provided the flexibility to integrate with additional systems, with plans in 2022 to expand to visitor management, smart alarms, and additional VMS
- The single interface of SureView provided the ability to standardize response, allowing them to improve performance and consolidate staff in their command centers
- They now have the ability to seamlessly scale up their operation as the number of systems and locations that require monitoring grows
- They now have UL 1981 certified software that is required for certification of their operation
- SureView automated the security response auditing requirements for FERC and NERC compliance
Solution
Soon after the project kickoff, SureView installed their UL 1981 certified software to monitor all 665 site locations, then integrated disparate systems ranging from video access control to shooter detection—with plans to extend this to additional video and alarm systems.
Much like all large-scale operations, they needed a platform that would easily scale as their responsibilities grew. SureView delivered a single-user interface (UI) accepting signals and video from 5 different systems to create a cohesive and easy-to-use response platform. It decreased training and onboarding time, allowing for quicker start-up and easier day-to-day operational coverage.
SureView’s software also provided a simple interface for generating reports for compliance and auditing, as well as operational metrics to review operator performance and site alarm statistics/trends.
Results
- Quick Integration with 2 video-management platforms, alarm systems, an access control platform, and a shooter detection system
- Open integration interface provided the flexibility to integrate with additional systems, with plans in 2022 to expand to visitor management, smart alarms, and additional VMS
- The single interface of SureView provided the ability to standardize response, allowing them to improve performance and consolidate staff in their command centers
- They now have the ability to seamlessly scale up their operation as the number of systems and locations that require monitoring grows
- They now have UL 1981 certified software that is required for certification of their operation
- SureView automated the security response auditing requirements for FERC and NERC compliance
Ready to Learn More
Want to learn more about SureView Response? Schedule a demo? Coordinate a reference call? Please enter your contact details then choose from the drop-down list.
Ready to Learn More
Want to learn more about SureView Response? Schedule a demo? Coordinate a reference call? Please enter your contact details then choose from the drop-down list.
