WHAT IS IMMIX CC?

Immix Command Center (Immix CC) is a response platform for enterprise security teams. The platform optimizes and simplifies all security operations at a global command center.

By presenting a single view of the most critical events and automating workflows for others, Immix CC makes it easier to manage all security incidents. With the largest library of integrations in the business, Immix CC uses real-time data from multiple disparate security and business systems to help users mitigate risks and put actionable data in the hands of the management team.

WHY CUSTOMERS BUY IMMIX CC

Integration Library

Leverage the largest integration library across 7 major technologies

Reduce the Noise

Focus on whats important to coordinate the response

Enforceable SOP's

Enforce action plans for consistent event response

Consistent Operator Interface

A single user experience provides operators with a the confidence to respond quickly and efficient under the most stressful situations

Audit Trail

Everything the operator saw, said and did is captured in a multimedia audit trail for transparent case management

Scale

Built to support organizations with global deployments

WHAT'S NEW?

After talking with our customers we decided to redesign our primary operator interface focusing on 3 major functions – improving operator response by filter the information they are presented to whats nearsest to the event, for critical events make it easy to share with other to help coordinate the response and making our SOP’s more flexible. We of course added a load of extra features but our overall design was drawn primarily from these 3  foundational functions.

FILTER OUT THE NOISE

Our goal was to provide operators with only information that is relevant to the event.

We only show operators the cameras, doors and assets that are nearby to the originating alarm, avoiding long device trees and lists. We achieve this by focusing everything in the user interface on using Geospatial Asset Association (GAA).

ACTION PLANS

We designed a new approach to SOP’s – we call it Actions Plans.

These plans provide simple list(s) of actions that an operator may need to follow when responding to a specific event.

These lists of Actions are non-linear and provide both a guide and the flexibility for the operator to respond in a way that is most relevant to the specific event.

Additionally Actions can be shared with other operators to assist in the response to an event.

SIMPLE SHARING

In critical events we wanted to create a simple way to share what the operators is looking at with others. The new design makes this easy.

Operators can share their event with other operators or even temporarily with people outside the organization, for instance first responders.

More New Features

Multiple Alarm Filters

Alarm Queue Filters. Create multiple different views of your alarm queues in separate tabs.

Dispatch

Coordinate the dispatching of guards from within the event.

SitRep Report

New Situation Report that provides a simple snapshot of the current status of the event response.

Quick Control

Provides operators with a simple option to pulse a door without raising an event.

Dark Theme

A new color scheme makes it easier for operators to use, especially in dark command center

CUSTOMERS WHO TRUST IMMIX


 
Paramount Pictures uses Immix Command Center (CC) for greater situational awareness to protect the visitors and employees of their studios

 

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 San Francisco Metropolitan Transit Authority monitors security cameras city wide, across multiple agencies using Immix Command Center (CC)

 

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 Genzyme Sanofi monitors office, manufacturing, and distribution facilities at their 150 global locations using Immix Command Center (CC)

 

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Immix integrates all our security systems into a single user interface providing our team with ability to verify threats and respond to alerts in real-time. This has been a game-changer for AIG Global Security.

AIG: Allen R. Viner, Global Head, Physical Security and Security Administration

Immix allows us to manage our cascading security environment. If an alarm does not get resolved at a site level, it automatically gets forwarded to our global Security Service Center so we do not have to have multiple procedures for the same alarm. The training around response has become much easier; so from an operator’s perspective, Immix has been a great asset.

Sanofi: Bhavesh Patel, Sr. Director Global Risk & Business Resources

SureView has the best video management products and services to merge multi-vendor, multi-generation products into one easy to use platform. They offer the best solution for public transit agencies. Their staff is very responsive and knowledge and provide outstanding customer service. I highly recommend SureView to any organization running a Security Command Center.

San Francisco Municipal Transportation Agency: Frank Lau, Central Control and Communications Program Manager

We see Immix as the enabling technology for the community of independent public and private systems to operate collaboratively and deliver real-time, city-wide situational awareness. Immix allows us to use existing technology to improve our ability to respond quickly and effectively to any emergency situation.

Santa Ana Police Department: Homeland Security Division Program Project Manager

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