One of the most common tasks of an operator when responding to an alarm is to call key contacts from a call list. However, the list of who to call at a specific location and under what circumstances is often…
Erika DunayerFebruary 9, 2023
Revolutionize your personal safety with our new integration of cutting-edge security monitoring technology Many employees now travel globally and this, coupled with the growth of remote work, has made protecting individual employees’ security a challenging priority. That’s why SureView has…
Erika DunayerJanuary 19, 2023
What are data sources? Data sources are used by investigators and security teams to access commonly used information when completing their records. For example, a data source could be an employee directory that lists all the employees of the organization.…
Erika DunayerJanuary 11, 2023
Providing Better Intelligence to Law Enforcement The Miami Dade Real-Time Crime Center (RTCC) is responsible for the coordination and distribution of real-time information to police officers and investigators ensuring the protection of the seventh-most populous county in the United States.…
Erika DunayerJanuary 9, 2023
The Challenge The organization is a major electric utility, delivering electricity to over 5-million customers. In 2010, their security team monitored alarms from 13 locations. Fast forward to today and this same team is responsible for monitoring 665 sites! In…
Erika DunayerDecember 15, 2022
One of the most flexible Action Plan steps is known as the ‘URL (or website address) type’. This function allows an administrator to set an action step that requires the user to visit a website. This can be helpful in…
Erika DunayerDecember 13, 2022
The Challenge As the security contractor for major, multi-day music festivals, Ikanos needed to stand up fully functional command centers, without the complexity and cost of embarking on a major IT project. They required a “plug-and-play” system that would allow them to focus their security…
Erika DunayerNovember 29, 2022
Critical Infrastructure organization dramatically increases number of alarms they monitor without increasing the size of their operations team. The Challenge The customer provides and manages critical infrastructure for the water industry. In order to scale for growth and comply with…
Erika DunayerNovember 22, 2022
As you begin to break down operational and system bottlenecks, it’s important to be able to constantly adapt to change. An audit trail makes this possible. Keeping detailed audits of operator actions helps managers identify opportunities to improve response. Action…
Erika DunayerNovember 16, 2022
We are excited to announce our newest integration partner, The SMS Works, a service that allows you to automatically turn incoming SMS/text messages into SureView alarms. When combined with GPS data, this can be used not only to notify your…
Erika DunayerNovember 11, 2022
