One of the most common tasks of an operator when responding to an alarm is to call key contacts from a call list. However, the list of who to call at a specific location and under what circumstances is often…
Erika DunayerFebruary 9, 2023
One of the most flexible Action Plan steps is known as the ‘URL (or website address) type’. This function allows an administrator to set an action step that requires the user to visit a website. This can be helpful in…
Erika DunayerDecember 13, 2022
Last year we published a short blog about the ease of creating a QR code as a really simple way for people to report security events into your command center, you can find the blog here. Because this post generated so…
Erika DunayerOctober 25, 2022
ICYMI— here’s a quick review of the related Feature Spotlight: Automatically plot location of incoming alarms…. At SureView our integrations utilize common standards-based protocols to connect systems. By leveraging these standards, security technology teams do not need to embark on…
Erika DunayerOctober 18, 2022
Building an accurate, and specific report that automatically provides the information you need in a flash can be a challenge. Cases' reporting module, Insights, can automatically calculate any field that has a numerical value—making it easy for administrators to custom-build…
Erika DunayerOctober 12, 2022
At SureView our integrations utilize common standards-based protocols to connect systems. By leveraging these standards, security technology teams do not need to embark on complex development projects to connect software systems, they simply need to configure their existing systems to…
Erika DunayerSeptember 12, 2022
With the SureView Field Operations Mobile app’s Manual Raise feature, Field Officers can create new alarms in as little as two screen taps. This immediately alerts the Security Operations Center, providing the officer’s real-time location, and allowing the operator to contact the…
Erika DunayerAugust 9, 2022
Options for building a dynamic Action Plan Action Plans provide simple, repeatable steps for the operator to follow when responding to events. They can be associated with an event type or a specific alarm at a specific location—for example, use…
Erika DunayerJuly 20, 2022
We call our reporting function Insights, and it provides an interactive interface to analyze the key performance-metrics of your team. With a focus on response times, and alarm and event statistics, Insights helps managers identify areas of their operation that…
Erika DunayerJuly 7, 2022
