Whitepapers Archives - SureView Systems

Whitepapers

Response Time: Part 8 – Audit Operator Actions

As you begin to break down operational and system bottlenecks, it’s important to be able to constantly adapt to change. An audit trail makes this possible. Keeping detailed audits of operator actions helps managers identify opportunities to improve response. Action…

Erika DunayerNovember 16, 2022

Whitepapers

Response Time: Part 7- Make Information Accessible

It is critical to identify the key information operators need to respond to an event. It’s rare that security teams have easy and immediate access to this sort of information without having to jump across various systems that were not…

Erika DunayerNovember 8, 2022

Whitepapers

Response Time: Part 6 – Simple Action Plans

Organizations typically have detailed Standard Operating Procedures (SOPs) to dictate how their team should respond to a given event. Too often, these SOPs are complex and/or inaccessible. Chances are, your security response SOPs are in a thick binder collecting dust…

Erika DunayerNovember 3, 2022

Whitepapers

Response Time: Part 5 – Prioritize and Automate

So far, you have metrics to understand the traffic in your environment and a plan to reduce false alarms. It’s also important to identify the events that operators are responding to, and if their responses are appropriate and necessary. SureView…

Erika DunayerOctober 26, 2022

Whitepapers

Response Time: Part 4 – Reducing False Alarms

Once you’ve effectively implemented a process for measurement and analysis, it’s time to take your captured data and drill down into one of the most common response time detractors: false alarms. It’s a well-known story: operators have a long, scrolling…

Erika DunayerOctober 19, 2022

Whitepapers

Response Time: Part 3 – Measure and Analyze Data

Security professionals are faced with difficulties normalizing and processing complex data relating to operator response times, alarms, and dispatches captured in multiple systems and formats. Systems like SureView centralize the response process in the command center and capture these key…

Erika DunayerOctober 14, 2022

Whitepapers

Response Time: Part 2 – What Impacts Response Time?

Not every command center is the same, but in general the types of things that can impact response and create bottlenecks can be broken into two categories— operational bottlenecks and system bottlenecks. Operational bottlenecks take the form of processes, procedures,…

Erika DunayerOctober 4, 2022

Whitepapers

Response Time: Part 1 – Response Time Importance

Every security command center is tasked with improving security outcomes. This can mean different things to different organizations depending on their industry, facilities, corporate mandates, and compliance requirements. Measuring these outcomes can be difficult—some performance requirements are almost impossible to…

Erika DunayerSeptember 27, 2022

Whitepapers

NEXT-GEN PSIM Top 10: #10 – Mobility

An SOC is not a remote collection of people in a dark room, responding to security events. It’s a team, made up of managers, supervisors, operators, guards and officers, investigators, lobby attendants, etc. Some of these people are, indeed, in…

Erika DunayerAugust 30, 2022

Whitepapers

NEXT-GEN PSIM Top 10: #9 – Make Mapping Intuitive

Consider how mapping has transformed workforces in delivery and ride-sharing, then imagine how this could translate to a security operation and mobile applications. Next-Gen PSIM platforms use mapping data in intelligent and innovative ways to speed-up response and strengthen security.…

Erika DunayerAugust 23, 2022

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We are an independent provider of software that improves the ability of security command centers to manage and respond to events. We are committed to delivering an open platform that unifies and transforms security operations. We enable teams and products to work effectively together, respond faster, and unlock opportunities for achieving better security outcomes. With over 20-years-experience, SureView services customers globally in organizations as diverse as corporate enterprise, government entities, critical infrastructure, educational campuses, public safety, and more.

Whitepapers

Response Time: Part 8 – Audit Operator Actions

Response Time: Part 7- Make Information Accessible

Response Time: Part 6 – Simple Action Plans

Response Time: Part 5 – Prioritize and Automate

Response Time: Part 4 – Reducing False Alarms

Response Time: Part 3 – Measure and Analyze Data

Response Time: Part 2 – What Impacts Response Time?

Response Time: Part 1 – Response Time Importance

NEXT-GEN PSIM Top 10: #10 – Mobility

NEXT-GEN PSIM Top 10: #9 – Make Mapping Intuitive

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