Skip to main content

An SOC is not a remote collection of people in a dark room, responding to security events. It’s a team, made up of managers, supervisors, operators, guards and officers, investigators, lobby attendants, etc. Some of these people are, indeed, in a dark room, but increasingly many of them also spend large parts of their day in the field.

The most successful PSIMs don’t just add a mobile app to perform a particular function, instead, Mobility is at the heart of the application. Next-Gen PSIM platforms use mobile technology to connect and empower their teams—coordinating guard dispatch and providing real-time updates and operational support no matter where they are.

This is where Mobility plays a crucial role. The response might be coordinated centrally through the SOC—with the operator taking the lead in directing field staff via mobile apps—or if a service request comes in, it can be accepted by a nearby field officer and executed from a smartphone.

The opportunities to spread the load, reduce the noise, automate processes, and improve response are greatly increased with the adoption of mobile tools. This networked approach is already transforming how security operations are structured and managed.

Download the full whitepaper, Next-Gen PSIM: Top 10 Things Leading Command Centers Expect Today, to learn more.

Related Blogs: