It is critical to identify the key information operators need to respond to an event. It’s rare that security teams have easy and immediate access to this sort of information without having to jump across various systems that were not designed with the unique needs of security in mind. These operators are often responding to remote events in locations they have likely never visited, making centralized access to this information even more important for rapid response.
Call lists, location maps, alarm and event details, area notes, and schedules, are all essential to ensure a quick response. Putting all this information in one place gives the operator the situational awareness to coordinate a response without jumping between multiple systems to find the relevant information.
Take a call list as an example. Operators often need to access multiple systems to identify the key personnel to contact at various buildings. These systems were designed to support a single building or function, not to offer the security team easy access from a command center. With SureView, an operator simply clicks on the location to access the key contacts for that site.
Maps provide operators with critical information that helps in rapid response. Maps should always include the location of cameras, doors, and your organization’s physical assets. Equally important are locations of nearby police, fire stations, hospitals, and guard posts. Sureview utilizes Google or ESRI mapping interfaces to put this key security information at the heart of the response rather than buried in another business system.