Erika Dunayer, Author at SureView Systems

Case Study

Case Study: Ikanos

The Challenge As the security contractor for major, multi-day music festivals, Ikanos needed to stand up fully functional command centers, without the complexity and cost of embarking on a major IT project. They required a “plug-and-play” system that would allow them to focus their security…

Erika DunayerNovember 29, 2022

Case Study

Case Study: Critical Infrastructure

Critical Infrastructure organization dramatically increases number of alarms they monitor without increasing the size of their operations team. The Challenge The customer provides and manages critical infrastructure for the water industry. In order to scale for growth and comply with…

Erika DunayerNovember 22, 2022

Whitepapers

Response Time: Part 8 – Audit Operator Actions

As you begin to break down operational and system bottlenecks, it’s important to be able to constantly adapt to change. An audit trail makes this possible. Keeping detailed audits of operator actions helps managers identify opportunities to improve response. Action…

Erika DunayerNovember 16, 2022

Integrations

New Integration: The SMSWorks

We are excited to announce our newest integration partner, The SMS Works, a service that allows you to automatically turn incoming SMS/text messages into SureView alarms. When combined with GPS data, this can be used not only to notify your…

Erika DunayerNovember 11, 2022

Whitepapers

Response Time: Part 7- Make Information Accessible

It is critical to identify the key information operators need to respond to an event. It’s rare that security teams have easy and immediate access to this sort of information without having to jump across various systems that were not…

Erika DunayerNovember 8, 2022

Whitepapers

Response Time: Part 6 – Simple Action Plans

Organizations typically have detailed Standard Operating Procedures (SOPs) to dictate how their team should respond to a given event. Too often, these SOPs are complex and/or inaccessible. Chances are, your security response SOPs are in a thick binder collecting dust…

Erika DunayerNovember 3, 2022

Case Study

Case Study: AAA

The Challenge AAA recognized the need to stand up a new security command center to monitor and protect their more than 1,000 branch locations throughout North America. The goal of the command center was to consolidate their operations and handle…

Erika DunayerNovember 1, 2022

Whitepapers

Response Time: Part 5 – Prioritize and Automate

So far, you have metrics to understand the traffic in your environment and a plan to reduce false alarms. It’s also important to identify the events that operators are responding to, and if their responses are appropriate and necessary. SureView…

Erika DunayerOctober 26, 2022

Feature Spotlight SureView Lab

Create a QR code to Notify SureView Response

Last year we published a short blog about the ease of creating a QR code as a really simple way for people to report security events into your command center, you can find the blog here. Because this post generated so…

Erika DunayerOctober 25, 2022

Case Study

Case Study: Global Technology Company

Global technology company decreases response time by 92% The Challenge The customer was experiencing rapid business growth and over a 3-year period planned to increase their worldwide locations by 60% —to over 400 sites globally. Their goal was to standardize…

Erika DunayerOctober 21, 2022

Erika Dunayer

Case Study: Ikanos

Case Study: Critical Infrastructure

Response Time: Part 8 – Audit Operator Actions

New Integration: The SMSWorks

Response Time: Part 7- Make Information Accessible

Response Time: Part 6 – Simple Action Plans

Case Study: AAA

Response Time: Part 5 – Prioritize and Automate

Create a QR code to Notify SureView Response

Case Study: Global Technology Company

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