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Learn more about Integrating Technology into your Security Command Center, PSIM software, and the SureView product suite

Integrations

Integration Partner: Milestone

Milestone, the security industry’s leading VMS, has been compatible with SureView for over a decade. This integration supports both corporate and enterprise editions of Milestone, utilizing the MIPS SDK that provides operators with an easy-to-use, single-interface that includes everything they…
Erika Dunayer
July 19, 2022
Whitepapers

NEXT-GEN PSIM Top 10: #4 Remove the Noise

First-generation PSIMs were often designed to “replicate” much of the functionality of the subsystems that they integrated with. As organizations grew, these interfaces quickly became cluttered, confusing, and often overwhelmed operators with data. As more systems were integrated with the…
Erika Dunayer
July 13, 2022
Integrations

Integration Partner: Lenel Open Access

Integration between SureView and Lenel dates back over 10-years, and connects Lenel’s OnGuard leading access-control platform with video and other security systems. Through this integration, operators are presented with an easy-to-use, single interface with everything they need to respond quickly.…
Erika Dunayer
July 12, 2022
Whitepapers

NEXT-GEN PSIM Top 10: #2- Scaling

Scalability is second on our list of top 10 requirements that successful companies seek for their Next-Gen PSIMs. For on-premise PSIM deployments, the question of scaling can get complex quickly. Security teams need to work closely with IT to deliver…
Erika Dunayer
June 29, 2022
Whitepapers

NEXT-GEN PSIM Top 10: #1- Deploy Through SaaS

In uncertain times, it’s difficult for security leaders to embark on a large project to overhaul their operations. Delivering Software-as-a-Service is quick and eliminates many of the roadblocks that plague large software projects, including: No long lead times waiting for…
Erika Dunayer
June 24, 2022
Integrations

Open a Zendesk Ticket from a SureView Event

Many organizations, including ours, rely on Zendesk as a customer support and ticket management platform. All customer communication, i.e. questions, problems, and issues are tracked utilizing support tickets in Zendesk. The ability to view and manage tickets that require immediate…
Erika Dunayer
June 21, 2022
Whitepapers

Top 10 Things Leading Command Centers Expect Today

Command center leaders are demanding their PSIM (Physical Security Information Management) systems be more agile, resilient, feature-rich, and capable of providing immediate solutions, in order to keep up with the changing risk landscape faced by their organizations. They also want…
Erika Dunayer
June 16, 2022
Feature Spotlight

Feature Spotlight: Quick Raise in Cases

You asked for it, we’ve done it! The ‘Quick Raise’ functionality in our newly added investigations platform, Cases, is now even quicker, more responsive, and more easily accessible to all SureView Response users. As with many new features, this development…
Erika Dunayer
June 14, 2022
Whitepapers

Native Integrations

Native integrations utilize the published API (Application Programming Interface) or SDK (Software Development Kit) of the manufacturer to develop integration between 2 systems. These published API/SDKs provide a way for third-party developers to properly interact with their systems. Benefits The…
Erika Dunayer
June 7, 2022
Whitepapers

Standards-Based Integrations

There are two types of integrations, standards-based integrations, which utilize common industry protocols and standards to connect systems, and Native Integrations, which are custom-built. As the security industry has evolved and more systems have moved to Cloud technology, the adoption…
Erika Dunayer
June 1, 2022
Whitepapers

Scoping Your Integration Project

With minimum requirements in mind, security technology teams can begin to develop the scope of an integration project. The scope is important to ensure that operations, security technology, IT, and the vendor are all clear on the goals of the…
Erika Dunayer
May 23, 2022
Integrations

Notifying Slack of a SureView Event: Cases

Many organizations, including ours, rely on Slack as a primary platform for real-time communication. The ability to receive notifications that require immediate attention or input, connects our globally separated teams. In a previous blog we covered how you can send…
Erika Dunayer
May 18, 2022
Whitepapers

Before You Start An Integration Project

Before your security technology team embarks on their next integration project, it's important to determine the types of alarms that operations teams need to respond to. Today's systems and devices can generate a large volume of alarm types, many of…
Erika Dunayer
May 16, 2022
Integrations

Notifying Slack of a SureView Event: Response

Many organizations, including ours, rely on Slack as a primary platform for real-time communication. The ability to receive notifications throughout the day that require immediate attention or input connects our globally separated teams. Slack (and other platforms like Microsoft Teams)…
Erika Dunayer
May 12, 2022
Whitepapers

Developing Integration Requirements

The security operations team's primary goal is to efficiently respond to real-time events to protect the staff, visitors, and assets of the organization. In order to meet these challenges and provide a consistent level of security response, organizations typically look…
Erika Dunayer
May 10, 2022
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