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Learn more about Integrating Technology into your Security Command Center, PSIM software, and the SureView product suite

Whitepapers

Response Time: Part 1 – Response Time Importance

Every security command center is tasked with improving security outcomes. This can mean different things to different organizations depending on their industry, facilities, corporate mandates, and compliance requirements. Measuring these outcomes can be difficult—some performance requirements are almost impossible to…
Erika Dunayer
September 27, 2022
Case Study

Case Study: Paramount

Throughout our years of expertise, we have had the opportunity to support organizations in every major market across the globe, ranging from Fortune-500 global companies, corporate enterprise, and government entities, to critical infrastructure, educational campuses, public safety, and more. In this blog…
Erika Dunayer
September 21, 2022
Integrations

New Integration Partner: Ultinous

False alarms create noise for security teams, shifting their focus and negatively impacting response times. That’s why we’re excited to announce our new partnership with Ultinous, a cutting-edge AI video analytics platform built to process data and only trigger alarms…
Erika Dunayer
September 15, 2022
Whitepapers

NEXT-GEN PSIM Top 10: #10 – Mobility

An SOC is not a remote collection of people in a dark room, responding to security events. It’s a team, made up of managers, supervisors, operators, guards and officers, investigators, lobby attendants, etc. Some of these people are, indeed, in…
Erika Dunayer
August 30, 2022
Whitepapers

NEXT-GEN PSIM Top 10: #9 – Make Mapping Intuitive

Consider how mapping has transformed workforces in delivery and ride-sharing, then imagine how this could translate to a security operation and mobile applications. Next-Gen PSIM platforms use mapping data in intelligent and innovative ways to speed-up response and strengthen security.…
Erika Dunayer
August 23, 2022
Integrations

Response: Opening a Zendesk Ticket

Many organizations, including ours, rely on Zendesk as a customer support and ticket management platform. All customer communications, i.e. questions, problems, and issues are tracked utilizing support tickets in Zendesk. The ability to view and manage tickets that require immediate…
Erika Dunayer
August 18, 2022
Whitepapers

NEXT-GEN PSIM Top 10: #8 – Leveraging AI

AI (Artificial intelligence) is evolving rapidly in the security world, ranging from hardware embedded video analytics and IoT devices, to threat modeling and risk detection services—and this is just for event detection. Increasingly, organizations are looking for machine learning to…
Erika Dunayer
August 17, 2022
Integrations

Integration Partner: Honeywell Prowatch

Integration between SureView and Prowatch dates back almost 10-years, and connects Honeywell’s Prowatch with video and other security systems, so that operators are presented with a user-friendly interface with everything they need to respond efficiently.  How Does it Work? When…
Erika Dunayer
August 16, 2022
Integrations

Integration Partner: Avigilon

SureView’s integration with Avigilon dates back over a decade and currently utilizes Avigilon’s SDK for the standard and professional editions—providing operators with a simple and comprehensive interface that includes everything they need to respond quickly. How Does it Work? Any…
Erika Dunayer
August 10, 2022
Feature Spotlight

Field Operations – Mobile Manual Raise

With the SureView Field Operations Mobile app’s Manual Raise feature, Field Officers can create new alarms in as little as two screen taps. This immediately alerts the Security Operations Center, providing the officer’s real-time location, and allowing the operator to contact the…
Erika Dunayer
August 9, 2022
Integrations

Integration Partner: Genetec

SureView’s integration with Genetec dates back over a decade and currently utilizes Genetec’s SDK for Omnicast and Security Center—providing operators with an easy-to-use and comprehensive interface that includes everything they need to maximize response time. How Does it Work? Any…
Erika Dunayer
August 4, 2022
Whitepapers

NEXT-GEN PSIM Top 10: #6 Resource Allocation

As operations expand and organizations deploy teams throughout the globe or across the country, it’s common for them to have several groups of operators, security officers, analysts, and supervisors, each responsible for separate elements of the security response plan. It's…
Erika Dunayer
July 29, 2022
Integrations

Integration Partner: Milestone

Milestone, the security industry’s leading VMS, has been compatible with SureView for over a decade. This integration supports both corporate and enterprise editions of Milestone, utilizing the MIPS SDK that provides operators with an easy-to-use, single-interface that includes everything they…
Erika Dunayer
July 19, 2022
Whitepapers

NEXT-GEN PSIM Top 10: #4 Remove the Noise

First-generation PSIMs were often designed to “replicate” much of the functionality of the subsystems that they integrated with. As organizations grew, these interfaces quickly became cluttered, confusing, and often overwhelmed operators with data. As more systems were integrated with the…
Erika Dunayer
July 13, 2022