Last year we published a short blog about the ease of creating a QR code as a really simple way for people to report security events into your command center, you can find the blog here. Because this post generated so…
Erika DunayerOctober 25, 2022
SureView Blog
Global technology company decreases response time by 92% The Challenge The customer was experiencing rapid business growth and over a 3-year period planned to increase their worldwide locations by 60% —to over 400 sites globally. Their goal was to standardize…
Erika DunayerOctober 21, 2022
Once you’ve effectively implemented a process for measurement and analysis, it’s time to take your captured data and drill down into one of the most common response time detractors: false alarms. It’s a well-known story: operators have a long, scrolling…
Erika DunayerOctober 19, 2022
ICYMI— here’s a quick review of the related Feature Spotlight: Automatically plot location of incoming alarms…. At SureView our integrations utilize common standards-based protocols to connect systems. By leveraging these standards, security technology teams do not need to embark on…
Erika DunayerOctober 18, 2022
Security professionals are faced with difficulties normalizing and processing complex data relating to operator response times, alarms, and dispatches captured in multiple systems and formats. Systems like SureView centralize the response process in the command center and capture these key…
Erika DunayerOctober 14, 2022
Building an accurate, and specific report that automatically provides the information you need in a flash can be a challenge. Cases' reporting module, Insights, can automatically calculate any field that has a numerical value—making it easy for administrators to custom-build…
Erika DunayerOctober 12, 2022
False alarms cause major distractions and take vital time away from crucial security responses when real threats are imminent. That’s why we’re excited to announce our new partnership with Scylla, the leading real-time, physical-threat-detection solution that utilizes AI and computer…
Erika DunayerOctober 5, 2022
Not every command center is the same, but in general the types of things that can impact response and create bottlenecks can be broken into two categories— operational bottlenecks and system bottlenecks. Operational bottlenecks take the form of processes, procedures,…
Erika DunayerOctober 4, 2022
Every security command center is tasked with improving security outcomes. This can mean different things to different organizations depending on their industry, facilities, corporate mandates, and compliance requirements. Measuring these outcomes can be difficult—some performance requirements are almost impossible to…
Erika DunayerSeptember 27, 2022
Throughout our years of expertise, we have had the opportunity to support organizations in every major market across the globe, ranging from Fortune-500 global companies, corporate enterprise, and government entities, to critical infrastructure, educational campuses, public safety, and more. In this blog…
Erika DunayerSeptember 21, 2022
False alarms create noise for security teams, shifting their focus and negatively impacting response times. That’s why we’re excited to announce our new partnership with Ultinous, a cutting-edge AI video analytics platform built to process data and only trigger alarms…
Erika DunayerSeptember 15, 2022
At SureView our integrations utilize common standards-based protocols to connect systems. By leveraging these standards, security technology teams do not need to embark on complex development projects to connect software systems, they simply need to configure their existing systems to…
Erika DunayerSeptember 12, 2022
An SOC is not a remote collection of people in a dark room, responding to security events. It’s a team, made up of managers, supervisors, operators, guards and officers, investigators, lobby attendants, etc. Some of these people are, indeed, in…
Erika DunayerAugust 30, 2022
Consider how mapping has transformed workforces in delivery and ride-sharing, then imagine how this could translate to a security operation and mobile applications. Next-Gen PSIM platforms use mapping data in intelligent and innovative ways to speed-up response and strengthen security.…
Erika DunayerAugust 23, 2022
Many organizations, including ours, rely on Zendesk as a customer support and ticket management platform. All customer communications, i.e. questions, problems, and issues are tracked utilizing support tickets in Zendesk. The ability to view and manage tickets that require immediate…
Erika DunayerAugust 18, 2022
AI (Artificial intelligence) is evolving rapidly in the security world, ranging from hardware embedded video analytics and IoT devices, to threat modeling and risk detection services—and this is just for event detection. Increasingly, organizations are looking for machine learning to…
Erika DunayerAugust 17, 2022
Integration between SureView and Prowatch dates back almost 10-years, and connects Honeywell’s Prowatch with video and other security systems, so that operators are presented with a user-friendly interface with everything they need to respond efficiently. How Does it Work? When…
Erika DunayerAugust 16, 2022
It’s not always practical for responses to be managed by a single operator. Often events require specialist skills and teams to share the responsibility for resolution—a medical alert is a good example: Security, Facilities Management, and Health and Safety, amongst…
Erika DunayerAugust 11, 2022
SureView’s integration with Avigilon dates back over a decade and currently utilizes Avigilon’s SDK for the standard and professional editions—providing operators with a simple and comprehensive interface that includes everything they need to respond quickly. How Does it Work? Any…
Erika DunayerAugust 10, 2022
With the SureView Field Operations Mobile app’s Manual Raise feature, Field Officers can create new alarms in as little as two screen taps. This immediately alerts the Security Operations Center, providing the officer’s real-time location, and allowing the operator to contact the…
Erika DunayerAugust 9, 2022
